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Montana Academic Libraries Symposium 2018: Recommended Readings

May 17 & 18, 2018 at Montana State University Billings. This year's topic is Library User Experience


Courtney's Recommended Readings & Videos

Abby Covert. 2014. How to Make Sense of Any Mess: Information Architecture for Everybody. CreateSpace Independent Publishing Platform. [full text freely available]


U.S. Department of Health and Human Services. n.d.


Sumana Harihareswara. 2015. “User Experience is a Social Justice Issue.” Code4Lib Journal, Issue 28. [freely available]


Joe Marquez and Annie Downey, 2015. “Service Design: An Introduction to a Holistic Assessment Methodology of Library Services” Weave: The Journal of Library User Experience, 1(2). [freely available]


Buddy Pennington, Suzanne Chapman, Amy Deschenes, Amy Fry and Courtney McDonald. 2016. “Strategies to Improve the User Experience” Serials Review 42 (1): 47-58, [author’s accepted version freely available at]


Simon Sinek. 2009. “How Great Leaders Inspire Action.” TEDxPuget Sound. Video. [freely available]